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FREQUENTLY ASKED QUESTIONS |
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| Who will be performing my service? All services are performed by a Student and supervised by the Instructor | |
| How early before my service should I arrive? We suggest 10 minutes prior to your appointment. This allow you to unwind, change, fill out the client information form, and start your treatment relaxed and on time | |
| How long will my service take? All services are performed by a Students and supervised by the Instructors. Therefore, please allow extended time on your service | |
| What do I need to bring? We are pleased to provide you with a smock if needed and a locker to store your belongings. If having a chemical service, bring an old shirt and if having a pedicure, bring sandals. We do have pedi-slippers available for a small fee | |
| Age Requirements? We welcome all ages. Chemicals start at age 15. Due to sharp and sometimes hot instruments small children must be supervised in the front waiting area only unless receiving services. Dependent or physically challenged clients must have someone accompany them until service is complete | |
| Should I turn my cell phone off? We ask that you to please silent your cell phone Prior to entering the school, so the students in training are not distracted and instructors can better serve you. This is an educational (school) facility | |
| Do I need to tell anyone concerning my physical ailments, disabilities, allergies, or health concerns? We wish to assure your absolute comfort and safety while visiting our school. A brief confidential questionnaire is required upon your arrival for all chemicals and waxing services. Should you feel uncomfortable or ill at anytime during your service, please advise the student and instructor immediately | |
| Requesting a Student ? Please feel free to do so. Requesting of a student is an honor for both the student and the staff If you have a student already in mind to perform your service, please let us know when you arrive or book your appointment. We try to accommodate the request, but not always successful due to student time scheduling | |
| Scheduling appointment? Scheduled appointments are offered Tuesday – Wednesday. Walk-ins are welcome Tuesday – Saturday. It is best recommended to call and inquire about service cut off times | |
| Cancellation policy? If you scheduled an appointment and find you must cancel your appointment, please do so 24 hours prior to your appointment out of respect to our other clients and students | |
| Are Gift Cards refundable?Gift Cards are not refundable. Gift Cards cannot be redeemed for cash or gratuities. They may be redeemed however, in the purchase of products and retail items. After 12 months of non-use of the card, a service fee of $1.00 per month will be deducted from the remaining balance of the card | |
| What type of payment do we accept? Omega honors Visa, Master Card and Discover and Debit Cards are accepted with proper identification | |
| How are we doing? Omega is always looking for ways to enhance a student learning ability and the client experience. Please fill out the evaluation sheet available at the front desk and let us know what we can do to make your visit more enjoyable | |
| Other Important Information Pets are not permitted in the school due to health regulations. We are not responsible for lost or stolen items. No Smoking Policy. No Drug and Alcohol Policy. | |
